FAQs
your questions, our answers
Welcome to our Frequently Asked Questions (FAQ) page, where we've gathered the answers to address your queries effectively. We understand that clarity is key, and we aim to provide you with the information you need at your fingertips
Shipping costs vary based on your location and the chosen shipping method. You can view the shipping options and costs during the checkout process.
We offer standard and expedited shipping options through USPS, FedEx, and UPS. The available choices will be presented to you during checkout.
Absolutely! We offer international shipping. International shipping costs and estimated delivery times will be calculated at checkout.
Once your order is shipped, you will receive a confirmation email (using the email address you enter during checkout) with a tracking number and a link to monitor the status of your delivery.
Unfortunately, we are unable to modify or cancel orders once they have been placed. Please review your order carefully before confirming the purchase.
Once your order is placed, it will be processed in 2-4 business days. Once shipped, estimated delivery times vary based on your location and the chosen shipping method. You can find this information during the checkout process. If you would like to expedite your order, meaning a shorter processing time, please contact us before placing your order. Rush orders may incur an additional charge.
We do not accept returns for personalized items unless they arrive damaged. For damaged items, please contact us within 24 hours of delivery with documented evidence, and we'll provide a replacement.
If your item arrives damaged, contact us within 24 hours of delivery with photos, and we'll assist you with the return and replacement process.
Please contact us within 24 hours of delivery if your item arrives damaged. We are unable to accept returns after this timeframe.
We accept major credit cards, including Visa, MasterCard, and American Express, in addition to payment methods Apple Pay & Google Pay. You can securely enter your payment information during the checkout process.
Yes, your payment information is securely processed. Our website uses industry-standard encryption to protect your sensitive data.
Yes, once your order is confirmed, you will receive an email with a detailed order summary.
Most of our products offer customization options. Please refer to the product description for details on how to specify your preferences during the ordering process.
If you are interested in additional customization options please use the custom inquiry form:
You can apply any active discount code during the checkout process. Simply enter the code in the designated field before confirming your purchase.
Subscribe to our newsletter (in the footer of the page) to stay updated on any upcoming promotions, discounts, or special offers.
Feel free to reach out to our customer support team at HelloLove@TheJustLoveLab.com or through our contact form on the website. We strive to respond promptly to all inquiries.
Our customer support team aims to respond to inquiries within 24-48 hours. Please note that response times may vary during peak periods, such as the holiday season.
If you encounter technical issues during checkout, please try refreshing the page or using a different browser. If the problem persists, contact our customer support for assistance.
We take your privacy seriously. Your personal information is securely stored and used only for order processing and communication purposes. Please refer to our privacy policy for more details.
Yes, your payment information is transmitted securely using industry-standard encryption protocols to protect your sensitive data.
The total cost of your order, including any applicable taxes and fees, will be clearly outlined during the checkout process. There are no hidden charges.